Refund & Cancellation Policy
How billing, auto-renewal, cancellation, and refunds work at JoyInAIGC. v1.0 · effective 2026-07-21.
Overview
JoyInAIGC offers monthly and annual subscriptions; each plan includes a credit allowance used to generate images and videos. This policy explains how billing and auto-renewal work, how to cancel, and when refunds apply, mirroring Section 7 of our Terms. v1.0, effective 2026-07-21.
Subscriptions & auto-renewal
Subscriptions renew automatically at the end of each billing cycle (monthly or annual) at the then-current price, until you cancel. You can cancel anytime in-app from Account → Subscription (no email required). Cancellation stops future renewals and takes effect at the end of the current paid period — you keep access and any remaining cycle credits until then. We send a reminder before each annual renewal.
Refund eligibility
Because the service is digital and delivered instantly, subscription fees are generally non-refundable, except:
- New-subscriber 7-day guarantee: first-time subscribers can get a full refund within 7 days of the first charge, if usage has not exceeded 10% of the plan’s credit allowance.
- Duplicate or accidental charges from a billing error: full refund.
- Verified service outage on our side over 72 hours: pro-rata refund or extension.
- Statutory rights (e.g., the EU/UK 14-day cooling-off period) are preserved.
Non-refundable:
- Credits already consumed to generate images / videos (compute cost is incurred at generation).
- Used subscription-cycle fees.
- Annual subscriptions, more than 30 days after the initial purchase.
- Accounts closed for violating the Terms or Acceptable Use Policy.
How to request a refund
Request a refund in-app (Account → Orders) or email support@joyinaigc.online with your order ID. Approved refunds are returned to your original payment method, normally within 5–10 business days (timing depends on the processor / bank). Card refunds are handled by our payment processor Waffo Pancake.
Chargebacks
Please contact us before filing a chargeback — most issues are resolved faster directly. Chargebacks may result in temporary suspension of the account while the dispute is reviewed.
Contact
Billing, refunds, and cancellations: support@joyinaigc.online. See also our Terms and Privacy Policy.