Refund & Cancellation Policy

How billing, auto-renewal, cancellation, and refunds work at JoyInAIGC. v1.0 · effective 2026-07-21.

Overview

JoyInAIGC offers monthly and annual subscriptions; each plan includes a credit allowance used to generate images and videos. This policy explains how billing and auto-renewal work, how to cancel, and when refunds apply, mirroring Section 7 of our Terms. v1.0, effective 2026-07-21.

Subscriptions & auto-renewal

Subscriptions renew automatically at the end of each billing cycle (monthly or annual) at the then-current price, until you cancel. You can cancel anytime in-app from Account → Subscription (no email required). Cancellation stops future renewals and takes effect at the end of the current paid period — you keep access and any remaining cycle credits until then. We send a reminder before each annual renewal.

Refund eligibility

Because the service is digital and delivered instantly, subscription fees are generally non-refundable, except:

Duplicate or accidental charges from a billing error: full refund.
Verified service outage on our side over 72 hours: pro-rata refund or extension.
Statutory rights (e.g., the EU/UK 14-day cooling-off period) are preserved.

Non-refundable:

Credits already consumed to generate images / videos (compute cost is incurred at generation).
Used subscription-cycle fees.
Annual subscriptions, more than 30 days after the initial purchase.
Accounts closed for violating the Terms or Acceptable Use Policy.

One-time Trial Pack: a single purchase, not a subscription — it does not auto-renew and is limited to one per account. The Trial Pack is non-refundable; credits are delivered to your account immediately on payment. Statutory rights listed above are unaffected. If a refund does occur for any reason, the Trial Pack still counts as that account’s one purchase and cannot be bought again.

Failed generations: credits are deducted when a job is submitted and returned automatically if it fails. Billing is per submission, so a partially successful batch is not partially refunded. Returned credits keep the expiry date of your longest-lived credit batch and are not extended.

How to request a refund

Request a refund in-app (Account → Orders) or email support@joyinaigc.online with your order ID. Approved refunds are returned to your original payment method, normally within 5–10 business days (timing depends on the processor / bank). Card refunds are handled by our payment partner (merchant of record).

Processing fees: when a refund is issued at your request and not caused by an error on our side, the payment network’s processing fee for the original charge is not returned to us, and is therefore deducted from the amount refunded. The exact amount is shown to you when the refund is processed. Refunds arising from a billing error, a verified outage on our side, or your statutory rights are always refunded in full.

Chargebacks

Please contact us before filing a chargeback — most issues are resolved faster directly. Chargebacks may result in temporary suspension of the account while the dispute is reviewed.

Contact

Billing, refunds, and cancellations: support@joyinaigc.online. See also our and .